Shipping policy

1. When will my order arrive, and what does shipping cost?

All orders are shipped within 4–5 working days of being placed, and delivered using a next-day delivery service (Tues–Fri) via our trusted third-party courier.

You’ll receive a text, email, or phone notification with your delivery date once your order is dispatched.

Shipping fee: £7.99 for orders under £40

Free shipping for orders over £75

2. Where do you deliver?

We currently ship to Mainland UK only (England, Scotland, and Wales).

3. What day will my order arrive?

Deliveries are typically made Tuesday to Friday. Your order will be dispatched the day before and delivered the next day.

Once dispatched, you’ll receive a confirmation email or text with delivery information.

4. Important delivery notes

It is the customer’s responsibility to ensure that someone is available to accept the delivery at the address provided.

If no one is available, the courier may attempt to:

1. Deliver to a neighbour

2. Leave the parcel in a safe place

3. Contact you using the number provided

We are not responsible for missed deliveries due to unavailability at the delivery address and do not offer refunds in these cases.

We are also unable to offer same-day redeliveries or address changes once an order has been dispatched.

5. Weather-related delays & product quality

We do our best to ensure your order arrives frozen and in perfect condition. However, please note that during severe weather conditions, delivery may be delayed:

Hot summer temperatures may affect the frozen state of products, especially if delivery is delayed or the recipient is unavailable.

Icy road conditions in winter may impact courier delivery times.

By placing an order, you accept that we cannot guarantee product condition if delays occur due to extreme weather or failed delivery attempts. In such cases, refunds will not be issued.

6. Can I reschedule my delivery?

We’re happy to help reschedule your delivery if you contact us at least 48 hours before dispatch.

Unfortunately, once an order has been dispatched, it cannot be cancelled or redirected, and refunds are not available.